Terms and Conditions

Last Updated: 05/11/2024

Welcome to Panna MediTour (hereinafter referred to as “the Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, and the services offered by Panna MediTour, a company specializing in medical tourism services in India. By accessing or using our website, or services, you agree to be bound by these Terms. Please read them carefully.

Acceptance of Terms

By using our website or availing our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must refrain from using our website, services, and products. These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

Eligibility

To use our website or avail our services, you must be at least 18 years old. By using our website or services, you represent and warrant that you meet these eligibility requirements. If you are using our services on behalf of another entity, you represent that you have the authority to bind that entity to these Terms.

Services Overview

Panna MediTour specializes in providing medical tourism services, which include but are not limited to, assisting individuals with arranging medical procedures, travel, accommodation, and related services in India. Our services may also include the sale of products that are related to medical treatments, recovery, and wellness.

All services and products provided by Panna MediTour are subject to availability and may be modified, suspended, or discontinued at our sole discretion without notice. We do not guarantee that any specific service or product will always be available, and we reserve the right to impose limits on certain services or restrict access to parts or all of the services without notice or liability.

Medical Disclaimer

Panna MediTour does not provide medical advice, diagnosis, or treatment. The information provided on our website or through our services is for general informational purposes only and should not be relied upon as a substitute for professional medical advice. We encourage all users to consult with their own healthcare providers before making decisions related to medical treatments.

While we assist in arranging medical treatments, we are not responsible for the outcome of any medical procedures or treatments provided by third-party medical providers. Any medical decisions and treatments are the sole responsibility of you and the healthcare provider you choose.

Booking and Payment Terms

When you make a booking through Panna MediTour, you will be required to provide accurate and complete information about yourself and your medical needs. The cost of the services will be provided to you in advance, and payment terms will be clearly outlined at the time of booking.

Prices and Fees

Prices for services are subject to change without notice. We reserve the right to modify or discontinue any service without prior notice at any time. All prices are quoted in the currency specified at the time of booking, and any applicable taxes or additional fees will be communicated before your purchase is finalized.

Payment Methods

We accept various forms of payment, including credit cards, debit cards, and bank transfers. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided. You agree to pay all fees and charges incurred in connection with your purchases, including any applicable taxes, and to authorize Panna MediTour to charge the payment method you provide.

Cancellations and Refunds

Cancellation policies vary depending on the services booked. You will be informed of the specific cancellation and refund policy at the time of booking. Certain services may be non-refundable or subject to a cancellation fee.

User Responsibilities

As a user of our website and services, you agree to the following responsibilities:

Accurate Information

You agree to provide accurate, complete, and up-to-date information when creating an account, making a booking, or purchasing a product. You are responsible for maintaining the confidentiality of your account credentials and for any activities.

Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations when using our services or products. You may not use our services for any illegal or unauthorized purpose, and you agree to abide by all applicable regulations concerning travel, medical treatment, and privacy.

Prohibited Conduct

You are prohibited from using our website, or services in any way that:

– Violates any local, state, national, or international law or regulation;

– Infringes on the rights of any third party, including intellectual property rights;

– Is fraudulent, deceptive, or misleading;

– Compromises the security of our website or services, including hacking, phishing, or distributing malicious software;

– Impersonates any person or entity or misrepresents your affiliation with a person or entity.

Limitation of Liability

To the maximum extent permitted by law, Panna MediTour and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, services, or products, including but not limited to:

– Loss of profits, revenue, or data;

– Personal injury or property damage resulting from medical treatments or procedures;

– Delays, interruptions, or cancellations in travel or medical services;

– Errors, inaccuracies, or omissions in any content on our website.

Our total liability to you for any claims arising out of or related to these Terms, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the services or products.

Indemnification

You agree to indemnify, defend, and hold harmless Panna MediTour, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees) arising out of or related to your use of our website, services, or products, your violation of these Terms, or your violation of any third-party rights.

Governing Law and Dispute Resolution

These Terms and your use of our services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Arbitration

In the event of any dispute arising out of or relating to these Terms or your use of our services, you agree to first attempt to resolve the dispute informally by contacting us. If the dispute cannot be resolved within 30 days, it will be resolved by binding arbitration under the rules of the Indian Arbitration and Conciliation Act, 1996. The arbitration will take place in Kanpur, Uttar Pradesh, India, and the decision of the arbitrator will be final and binding.

Jurisdiction

You agree that any legal action or proceeding related to these Terms shall be brought exclusively in the courts of Kanpur, Uttar Pradesh, India, and you consent to the personal jurisdiction of these courts.

Changes to Terms

Panna MediTour reserves the right to modify these Terms at any time. Any changes to the Terms will be updated on this page, and the date of the last update will be indicated at the top of the page. Your continued use of our website or services after any changes constitute your acceptance of the revised Terms.

Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at:

Panna MediTour – Medical Tourism Services  

13/391 B, Civil Lines, Kanpur, 208001

Email: helpdesk@pannameditour.com 

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